Capitol Bridge is seeking a Project Manager to work Hybrid (remote and onsite) at our Contact Centers in the Southern United States - Louisiana and Virginia.

The Project Manager oversees all aspects of daily operations for state and federal contracts as needed by Capitol Bridge senior leadership, including staffing, performance monitoring, quality assurance oversight, training, subcontractor management, auditing, and compliance with internal and external requirements.

The compensation range is $90,000 to $110,000, depending on experience

Essential Job Duties:

Provide contract/project administration to ensure all tasks are performed efficiently, accurately, on time, and in compliance with the requirements of the contracts
Significant contribution to the management of the P&L and oversight
Participate in all financial meetings and forecasting activities
Manage the revenue cycle and production flow to ensure forecasts are met and profit margins remain steady
Ensure staffing levels are kept in line with production expectations to ensure no erosion of profit
Manage direct reports and operations of all project tasks
Ensure that all associates are adequately trained, have the necessary equipment to produce a quality product at a high level
Manage audits of operations
Collaborate with other leadership to ensure effective coordination of activities
Develop and implement operational policies and procedures in collaboration with other key stakeholders
Establish and maintains effective relationships with clients and other external entities
Manage the project's quality assurance and training programs as well as corrective actions to ensure program compliance
Monitor performance against key indicators established internally or by the clients
Develop solutions to issues or complex problems
Develop performance goals and objectives for staff, and monitors achievement of those goals
Perform other duties as may be assigned

Education and Experience Requirements

Must have a Bachelor's degree in business, health care administration or related field
At least Seven (7) years of related work experience required. Three (3) years of Management experience required.
Experience with Federal and/or State clients is highly preferred
Strong client management skills
Proven ability with operational analyses, processes, and performance indicators
Excellent organizational, written, and verbal communication skills
Ability to perform comfortably in a fast-paced, deadline-oriented work environment
Ability to work as a team member as well as independently

Physical Requirements and Work Environment

Prolonged sitting throughout the workday with occasional mobility required.
Corrected vision within the normal range.
Hearing within normal range. A device to enhance hearing may be provided if needed.
Must possess sufficient manual dexterity to skillfully operate an online computer terminal and other standard office equipment, including a financial calculator, personal computer, and telephone.
Occasional movements throughout the department daily to interact with staff, accomplish tasks, etc.

Screenings Required

Your employment will be contingent on the satisfactory completion of all onboarding tasks and the passing of a background check.

Reasonable Accommodation

If you require alternative methods of application or screening, you must approach the employer directly to request this.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed are representative of the knowledge, skill, and/or ability required.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Other duties may be assigned.

EEO Statement

TDB Communications, Inc. is an Equal Opportunity Employer. All employment decisions at TDB are based on business needs, job requirements, and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate

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